We strive to keep all of our amazing customers happy. If you have an issue for any reason, please contact us at info@cottonovi.com immediately. We try our best to accommodate all orders, and we are dedicated to providing excellent customer service.

BEFORE YOU PURCHASE, PLEASE KEEP IN MIND: We cannot state this enough, please read each item description carefully, and use our measurement guides if applicable to measure your child.

Do you offer free shipping?

Yes, we offer free shipping on all orders in Cairo & Alexandria above 750 LE !

Do you offer gift wrapping?

We now offer gift wrapping at an additional cost! Please ensure the gift box and written note are added PRIOR to checkout to ensure your order is packaged in a gift box. Items are neatly packed in signature Cottonovi boxes, branded tissue, and note card with a custom handwritten note.

Can an order be changed?

We are unable to change an order once it's been placed.

Can an order be canceled?

Due to the volume of orders we process, we cannot cancel an order once it's been placed

Do you accept returns & exchanges?

Cottonovi will gladly accept returns & exchanges of product(s) purchased. Kindly check our Returns & Exchange policy tab to know more.

Which payment methods are accepted?

We accept credit cards and cash on delivery methods.

What is a Gift Card?

A gift card is a special type of product. Its value can be used as payment toward future orders from our online store. When you purchase our Gift Card you will receive an email that contains a unique gift card code that you can use at checkout to redeem its value.

About Coupon

Codes All coupon codes must be rendered at checkout. One coupon code per transaction. You cannot stack multiple coupons or combine them in a single transaction. Coupon codes are only valid at checkout and we will not price adjust coupons if they were not used. Coupons can expire so take care before using them.

Care & Wash For Our Products

We suggest washing them on cold/gentle cycle, inside out. Lay flat to dry for optimal longevity - Don't iron prints . Follow all care tag instructions. 

Have a suggestion?

Please email us: info@cottonovi.com